How To Return The Medicine

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How To Return The Medicine
How To Return The Medicine

Video: How To Return The Medicine

Video: How To Return The Medicine
Video: Letters/Act I - The Death Cure - Mission: Return the medicine 2024, March
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In 1998, the Government of the Russian Federation ruled that the return and exchange of drugs to the pharmacy was impossible. In 2005, the Ministry of Health and Social Development issued a corresponding order under # 785. But at the same time there is a reservation - "the product must be of proper quality." Based on this, there is still a chance to return the medicine to the pharmacy. You just need to know in what cases it is possible.

How to return the medicine
How to return the medicine

Necessary

  • - Medicine;
  • - package;
  • - instruction;
  • - witness;
  • - a conclusion from a doctor;
  • - a book of reviews and suggestions;
  • - information stand.

Instructions

Step 1

You can return the medicine to the pharmacy if you find deficiencies. These include: - lack of instructions; - expired shelf life; - discrepancy between the appearance of the drug and the description of its characteristics in the instructions; - defective packaging; - defects in labeling; - mismatch of shelf life (series) between the primary (tube, vial, ampoule) and secondary packaging (cardboard).

Step 2

If you find any of the listed deficiencies, take the medicine to the pharmacy, ask to change it for a similar one or return the money.

Step 3

If your request is not granted, please refer to the Consumer Protection Law, Article 18. Every pharmacy must have an information stand, take a copy of this law and familiarize the pharmacist with it.

Step 4

If your request is denied further, ask to call the head of the pharmacy or his deputy. Explain everything to him in detail. Tell them to contact Rospotrebnadzor.

Step 5

Request a book of reviews and suggestions, write your details (name and address) and the essence of the situation. Indicate that if your request is not satisfied within 5 days, you will go to court with a statement of claim.

Step 6

Be sure to rewrite the pharmacy data from the stand: name, address, full name of the head, telephone number of Rospotrebnadzor. This will show that you are ready to go all the way in case of refusal.

Step 7

If the medicine is of proper quality, then you can return it to the pharmacy only if the pharmacist makes a mistake. For example, you need to buy a medicated ointment, and they gave you a cream. In this case, immediately ask to exchange the medicine. And confirmation of your innocence can be a prescription from a doctor or a witness.

Step 8

When buying medicines without a prescription, you should be counseled about contraindications. Pharmacists often recommend a drug for its safety. At home, the client discovers that the product should not be used. In this case, you can exchange the drug at the pharmacy if there is a corresponding opinion from the attending physician and a witness. Thus, in this case, it will be difficult for you to exchange the medicine.

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