Communication with terrorists requires from the negotiator, in addition to possession of psychological and pedagogical knowledge, responsibility and balance. His skill lies in the ability to detect and eliminate the tricks of criminals, to replay them in a verbal battle. The main topic of the negotiations is to reduce the number of hostages, each released from which is a success achieved by the negotiator.
Instructions
Step 1
Negotiating with terrorists is strenuous, arduous work involving colossal nervous overload. The negotiator, in the case of lengthy negotiations, must have understudies who periodically replace him.
Step 2
All negotiators need to create conditions for recreation, medical care and food. Only the persons involved in this event and the leaders of the hostage release operation can be at the headquarters of the negotiations. Crowdedness and noise in the room where the negotiators conduct their work interfere with the calm and even conduct of the dialogue.
Step 3
At the initial stage of negotiations, it is necessary to summarize the initial information about the current situation. After deciding on negotiating and choosing negotiators, it is necessary to collect additional data on the conflict and, having determined the tactics of conducting a dialogue, establish contact with the criminals.
Step 4
It is necessary, by exerting psychological and pedagogical influence on terrorists, to persuade them to abandon the criminal plan, thus achieving stabilization of the situation. It is important to discuss the demands put forward by the criminal group and their acceptability, to find compromises.
Step 5
In order to delay the use of force by armed criminals, negotiations are being conducted for the purpose of covering. During this dialogue, intelligence, operational and search activities are carried out. If you have to deal with a mentally ill person, imitation of negotiations is conducted, aimed at removing aggressiveness. Here it should be understood that there is no subject of negotiations who would react to the logical component of the dialogue and be responsible for their actions.
Step 6
Sentences and phrases used when communicating with terrorists should be positively colored. You cannot say: “This is impossible”, “No”, “You cannot”, “I cannot”. You should talk constantly, without making long pauses, since people who are engaged in conversation, as a rule, do not shoot.
Step 7
It is unacceptable to assess the personality of a terrorist and belittle it during negotiations. It is necessary to react to his requirements as correctly as possible. You should use such phrases as “I believe you,” “I will try to help you,” “I am ready to listen to you,” “I am ready to talk to you,” because terrorists are primarily interested in reaching an agreement.
Step 8
The long wait for the fulfillment of the requirements put forward embitters criminals. At the same time, even if the invaders have proved that they are ready to kill the hostages, force cannot be used.
