Often people have to deal with the problem of a low-quality product: it quickly breaks down, contains defects and breakdowns that were not noticed in the store. In this case, a person has the right to contact the seller with a request for a replacement product or refund. It is advisable to do this as quickly as possible.
- -Application for the return of goods;
- - receipt;
- - sales receipt;
- - warranty card for the refrigerator.
According to the Law "On Protection of Consumer Rights", if defects are identified in a technically complex product, which includes a washing machine, the buyer has the right to refuse the sale and purchase transaction and demand replacement for a model of the same brand or a similar product of the same price. He may also request a refund for a defective item.
All this should be done within 15 days from the date of purchase. After the expiration of this period, such requirements will be satisfied in the event of a significant defect in the washing machine or its failure during the warranty period.
Before exchanging the washing machine or returning the money to you, the seller will send it for examination, having drawn up an acceptance certificate before that. Do not forget to indicate in this act any deficiencies you have discovered. Do not hesitate to take a photo of the marriage you have identified - all this will come in handy during the debate with the sellers to prove your case.
Please note that you can return the product even if it has lost its presentation and has traces of use, you do not have a sales (cash) receipt (a copy must be in the store) or the original packaging is missing. The return of the washing machine is also possible in the case when it was purchased during a promotional or special offer with a discount.
When buying equipment via the Internet, you have the right to return it within 7 days after the transaction. But at the same time, the consumer properties of the product must be preserved and the presentation must not be disturbed. For a refund or replacement of the washing machine, you need to write a claim letter with notification. Within 10 days from the date of receipt of the letter, the seller must return the money from its sale.
If the seller refuses to change or return money for the goods, contact the Consumer Protection Society, the Federal Service for Supervision of Consumer Rights Protection, the State Trade Inspection or the court. In most cases, the law is on the consumer's side, and there is a good chance that you will win.