If you are not satisfied with the housing and communal services provided by the management company, you can contact the regulatory authorities with a request to conduct an inspection. However, before making a claim, you need to know how much housing and communal services should be provided to you.
All management companies must control the quality of the services they provide to their clients. So, the supply of hot and cold water should be round-the-clock and uninterrupted year-round. In a month, utilities have the right to turn off the water for no more than 8 hours, and the minimum hot water temperature is 60 degrees Celsius. You can find detailed information on how much utilities should be supplied to you on the official website of the Ministry of Construction and Housing and Utilities of the Russian Federation Gosstroy.gov.ru.
In the event that housing and communal services were provided to you of not the best quality, you must bring this to the attention of the emergency dispatch service. The dispatcher will accept your application and record it in the registration log, and then agree with you on the date for checking the quality of the service that was provided to you. Together with the checking employee of the management company, you will need to draw up an act that will documentarily confirm the low quality of the service provided to you. With the help of this document, you can recalculate payments for housing and communal services.
If the management company does not intend to recalculate, you can go to court with a corresponding request. When applying to the courts, you can refer to the decrees of the government of the Russian Federation No. 306, 307 and 491. You can file a statement of claim in the district court at your place of residence.
Since August 1, 2013, a hotline has been operating on the territory of the Russian Federation, which can be used by residents of Russia who are faced with problems in the housing and utilities sector. This happened on the initiative of the Public Chamber of the Russian Federation after several scandalous lawsuits related to financial frauds of management companies. The hotline number is 8 800 700 88 00, it works daily from 9 am to 6 pm Moscow time, the call for residents of Russia is free.
In addition, you can contact the regional office of the Federal Antimonopoly Service and the branch of the Ministry of Regional Development and state your claims there. When contacting these authorities, you need to submit documents on the poor-quality provision of housing and communal services or documents indicating that utilities charge too high a fee for their services.