Officials do not always meet ordinary citizens who need to be heard and taken appropriate measures. If the representative of the local administration does not answer your letters, refuses to meet under any pretext, you should complain about him.
You need to have on hand the text of the letter you sent to the administration, as well as evidence that the appeal took place. It is enough to provide a receipt for sending, a postal notification of delivery of the letter.
As for the refusal of an official to meet in person, it is very difficult to record this. So it is better to contact the official in writing and so that the fact of receiving your appeal is recorded. For example, you can submit a letter directly to the local administration, let them put a mark on your copy that the appeal has been accepted. You can send your appeal by mail by registered mail with acknowledgment of receipt, keeping the receipt of shipment issued to you in the mail.
According to the legislation, namely Article 12 of the Federal Law "On the Procedure for Considering Appeals from Citizens of the Russian Federation", a written appeal that has been received by a state body of local self-government or an official is considered within 30 calendar days from the date of registration of the appeal. Its registration is made within three days after admission.
The period of consideration in exceptional cases can be extended, but not more than 30 days. In this case, you must be notified of this. Also, if the resolution of the issues set forth in the appeal does not fall under the jurisdiction of the body, he is obliged to forward the letter within 7 days from the date of its registration to the body that is authorized to resolve the stated issues. You must also be notified of this.
The term of 30 days for responding to the appeal by the authorities is also established in relation to requests, the procedure for which is regulated by the Federal Law "On providing access to information on the activities of state bodies and local self-government bodies." That is, if you asked in your appeal to provide information on the rules of work of government agencies, you must also be answered within 30 days.
If the official does not respond within 30 days, you have the right to file a complaint against him (no response): to a higher official, to the prosecutor's office, or to appeal the official’s inaction in court.