How To Exchange Purchased Goods

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How To Exchange Purchased Goods
How To Exchange Purchased Goods

Video: How To Exchange Purchased Goods

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During shopping, unconscious purchases often occur. It is difficult to explain why this or that item was acquired. Upon returning home, it turns out that the blouse is too big, and the shoes do not match in color with the rest of the wardrobe. Consumer Protection Law allows you to return or exchange a purchased item.

How to exchange purchased goods
How to exchange purchased goods


  • - original receipt;
  • - intact branded packaging;
  • - a valid civil passport.


Step 1

If at home you find that the purchased product does not suit you in style, color or other characteristics, return it to the store or exchange it for another. Article 25 of the Consumer Protection Law states: “1. The consumer has the right to exchange a non-food product of proper quality for a similar product from the seller from whom this product was purchased, if the specified product did not fit in shape, size, style, color, size or configuration. (as amended by Federal Law of 17.12.1999 N 212-FZ)"

Step 2

The right to exchange and return remains within 14 days from the date of purchase, excluding the day of purchase, so make a decision no later than this period. Be sure to save all factory labels, original packaging, and sales receipt. Carefully fold the undamaged item that has preserved its presentation and carry it for exchange.

Step 3

If the product was purchased in a chain store, take it exactly where you bought it. At any other point of sale of the network, you will be refused an exchange on a legal basis.

Step 4

Present the item to the seller, explain the reason for the exchange, write a statement in the prescribed form and show your passport, if necessary. If there are similar products, the exchange must be made immediately at the time of the visit. If the required product is not on sale, you have the right to demand a refund for the one brought back.

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