The huge market for auto business and service often cannot cope with the flow of customers. As a result, poor-quality repair and maintenance of vehicles. And the owner of the car becomes a hostage to the system when there is a large choice, and there is no one to turn to. Moreover, the services do not bear almost any responsibility for their mistakes. And then the client has only one way out - to seek justice on his own.
Always submit all complaints in writing only. Start with a claim letter addressed to the general director of a car service or technical center. If the service is networked, write a letter directly to the manager of the entire network, and not to the local management. In this case, there is every chance that the letter will be considered in the legal department and they will give you an answer signed by the head. The director on the spot is only interested in hush up the scandal and such negotiations do not always lead to a result. If the fault of the car service is small, it makes sense to sort it out on the spot. But in serious cases, it is necessary to involve senior management.
If contacting the management did not give the desired result, contact the Rospotrebnadzor of your city. You can contact the Federal Service in person on the days of admission, you can also send a letter of complaint by e-mail. Attach a copy of the management response, the peer review (if any), or the insurance company's decision to the letter. If we are talking about damage to the car due to the fault of a car service, attach photos of the defects. Within the statutory deadline, you will receive a valuable letter with a response to the consideration of your complaint. If the decision is positive, Rospotrebnadzor will also send a copy of the letter to the specified car service.
Contact the public reception office of the District Administration (or the city or village administration). The Office must accept and register your complaint in writing. In this case, a letter to the technical center with a question about the regulation of the conflict will be sent from the District Administration. This means that after such a massive attack on the service from the state authorities, you have a chance to resolve the conflict positively.
Write a review about the work of the technical center on special sites. You have every right to put a negative assessment in the rating of the car service and describe the essence of your claims. Thus, you will help other service consumers to make the right choice when looking for a technical center. And you, in turn, start your search for a car service by reading reviews about the level of service.